HSBC will now refund customers who left money at the ATM after RBS agrees to pay customers back 10m

HSBC will now refund customers who left money at the ATM after RBS agrees to pay customers back 10mBank will refund 300,000 customers after changing 'retraction' policyMost banks automatically refund cash to those who forget to take itUntil recently RBS would wait until complaint received before acting | UPDATED: 00:17 GMT, 27 December 2012 HSBC will offer refunds to hundreds of thousands of customers who made ATM withdrawals but forgot to pick up their cash. Those who left money in HSBC cash machines between 2005 and 2011 will receive compensation after the bank pocketed the money instead of refunding it to customers’ accounts straight away. HSBC’s move follows that of state-backed Royal Bank of Scotland, which also owns NatWest