Millions of NatWest bank customers left without access to their money for four hours after computer system crashes AGAINThe majority of the bank's UK customers have been affected by IT blackoutRoyal Bank of Scotland and Bank of Ulster users also hit by glitch Online and phone banking down, ATMs broken and card payments rejected Customers have vented frustrations and threatened to quit for other banksLast year millions were unable to use cards or move money for daysThey were forced to set aside 125m compensation for those out of pocket a computer glitch resulted millions of people having trouble using their debit and credit cards for three days. Just a month later and Natwest were back in the news when more than 700,000 customers were affected by a ‘human error’ which resulted in some accounts being debited twice.
British Gas owners face backlash after reports suggest they will announce 15% surge in profits Parent company Centrica is about to announce profits of 2.8billionThey are also under fire over payments worth more than 10million made to departing British Gas boss, Phil Bentley The PM announced gas firms will have to simplify tariffs for customers . Profit bonanza: The parent company of British Gas faces a backlash amid reports it is to announce a 15 per cent increase in profits on the back of spiralling bills for struggling customers The company is also under fire over payments to the departing British Gas boss, Phil Bentley, who is predicted to walk away with a package of pay, shares and a pension pot together worth more than 10million.
Christmas delivery panic! Scores of City Link customers accuse couriers of losing orders over fears gifts would not arrive in time for the big day City Link under fire as customers go online to voice their anger One claims armchair for father, 85, will not now arrive until December 28Comedian Charlie Higson says his son's present was 'lost' by the firm Company pledges to work round clock to deliver all orders by end of today | UPDATED: 20:54 GMT, 24 December 2012 Scores of shoppers were today left fearing they would not get their presents in time for Christmas Day after accusing one of the UK's biggest courier firms of losing orders and delaying deliveries. Customers have gone online to voice their anger after experiencing a spate of problems with City Link, with some saying they will not now be able to give their gifts to loved ones tomorrow. City Link describes itself as a 'market leading service provider of guaranteed Next Day & Timed delivery services' but has admitted receiving 'unprecedented levels' of orders over the festive period
Anger as Ryanair finally scrap unlawful 6 debit card fee… and introduce a blanket 6 'website admin fee' PLUS 2% credit card charge on the same day Ryanair will bring in a new 2 per cent credit card processing fee tomorrowNo-frills airline will also introduce an across the board 6 admin fee to cover 'website costs'In July company was told by Office of Fair Trading it could not charge a fee to debit card customersFlight bosses blame the new charges on the OFT – a claim the watchdog denies | UPDATED: 18:35 GMT, 29 November 2012 Budget airline Ryanair has imposed a new blanket 6 a head ‘website administration fee’ on its customers – plus a 2 per cent booking fee on those who pay by credit card