Millions of NatWest bank customers left without access to their money for four hours after computer system crashes AGAINThe majority of the bank's UK customers have been affected by IT blackoutRoyal Bank of Scotland and Bank of Ulster users also hit by glitch Online and phone banking down, ATMs broken and card payments rejected Customers have vented frustrations and threatened to quit for other banksLast year millions were unable to use cards or move money for daysThey were forced to set aside 125m compensation for those out of pocket a computer glitch resulted millions of people having trouble using their debit and credit cards for three days. Just a month later and Natwest were back in the news when more than 700,000 customers were affected by a ‘human error’ which resulted in some accounts being debited twice.
Christmas delivery panic! Scores of City Link customers accuse couriers of losing orders over fears gifts would not arrive in time for the big day City Link under fire as customers go online to voice their anger One claims armchair for father, 85, will not now arrive until December 28Comedian Charlie Higson says his son's present was 'lost' by the firm Company pledges to work round clock to deliver all orders by end of today | UPDATED: 20:54 GMT, 24 December 2012 Scores of shoppers were today left fearing they would not get their presents in time for Christmas Day after accusing one of the UK's biggest courier firms of losing orders and delaying deliveries. Customers have gone online to voice their anger after experiencing a spate of problems with City Link, with some saying they will not now be able to give their gifts to loved ones tomorrow. City Link describes itself as a 'market leading service provider of guaranteed Next Day & Timed delivery services' but has admitted receiving 'unprecedented levels' of orders over the festive period
Lloyds TSB bans staff from selling bank accounts with monthly fees 'after fears they were mis-sold to customers' | UPDATED: 02:04 GMT, 20 December 2012 Britain’s biggest bank Lloyds TSB is to stop providing lucrative paid-for current accounts following a crackdown by the City watchdog. Branch managers were told yesterday they would have to temporarily pull the plug on sales of packaged accounts which cost up to customers 300 a year. These deals are a rich source of profit for banks
Once the customer was always right.