Firm makes six-figure profit by keeping you on hold on 41p-a-minute HMRC tax helplineCompany makes 'less than 1million' profit from premium 0845 numbers Each year 16million callers will be kept waiting for longer than five minutesMPs tell HMRC chief Lin Homer the wait is 'unacceptable' By Becky Barrow PUBLISHED: 00:24 GMT, 29 January 2013 | UPDATED: 13:20 GMT, 29 January 2013 Lin Homer, chief executive of HMRC, admitted the target is to answer 80 per cent of calls in five minutes A private phone company is making hundreds of thousands of pounds in profit from Her Majesty's Revenue and Customs premium rate helplines. HMRC chief Lin Homer told a committee of MPs that Cable and Wireless has made 'less than 1million' from the 0845 number.
David Cameron promises to get tough on insurers as aerial pictures show desperate plight of Britain's flooded homeowners Homeowners could face 20,000 excess on future insurance claims as a result of being repeatedly hit by floodsTewkesbury has been hit once already this year and suffered from devastating flooding in 2007 | UPDATED: 02:52 GMT, 28 November 2012 David Cameron today promised to take a 'tough approach' on negotiations with insurers over homes in danger of flooding as pictures emerged of its devastating effects in a town that has already been hit once this year. Residents in Tewkesbury are once again counting the cost of being hit by flooding from the River Severn and its tributaries following heavy rainfall – and it's just five years since the town was home to similar watery scenes. As a result people in the town could face excess on their damage claims of 20,000 as well as a rise in their insurance premium but the Prime Minister has said he will come down hard on insurers who fail to provide affordable cover